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Case Comments

Trust and Safety teams can use case comments to leave detailed notes during investigations, track why decisions were made, and communicate with each other — as well as customer support teams — within the Sift Console. Case comments are available at the user level in Explore, User Details, and in Review Queues for easy access whenever they’re needed for reference.

An icon indicating how many comments a user has will be visible on every User Details page, and the condensed view in Explore lists.




Clicking the icon expands the full comment history including author, timestamp, and a text box to enter new comments:




The text box supports URLs, line breaks, special characters, and multiple languages. Longer comments are automatically condensed, but can be expanded by clicking “Read More.”


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