The User Details page tells the story behind the Sift Score, and allows analysts to conduct efficient deep dive investigations to make quick, informed decisions. There are three pages to User Details – Overview, Network, and Activity.
The Overview page summarizes all the data points we have on a user and surfaces machine learning insights in easy-to-understand cards.
Risk Summary – NEW for Payment Protection (July 2019)
Risk Summary makes it easier for analysts to make quick and accurate Payment Protection decisions by highlighting the most important signals to focus on during manual review.
Risk Summary is displayed in four different categories – order, identity, device, and behavior – which are colored based on the riskiness of the signal groups within each. It is visible in both User Details and Queues within the Payment Protection context.
Within each category, are signal groups – roll-ups of similar, individual signals. Clicking an individual signal group reveals the individual signals within the group, as well as any connected users sharing the signal value.
As an example, in the screenshot below, “Risky billing address” is a signal group within the Order category, and “Billing country” and “Billing First Name Last Name Match” are individual signals within each.
Similar to category, risk level is indicated by color.
Risk Summary helps direct manual review, so analysts can jump to the most relevant cards to review.
Custom Attributes is a customizable card that lets you pick the most relevant signals for your business and create a “cheat sheet” to see everything you want to see in one place. Signals selected for Custom Attributes are always displayed in Saved Searches within Explore.
Any signal – including custom ones – can be added to the card, and reordered depending on your preference. A color indicating risk level is assigned to each card, and signal values found elsewhere in our global network are noted by a globe.
Order Details summarizes all the orders a user has placed. The table view provides a high level view so you can easily spot patterns in order amounts, payment methods, latest decision, and more. You can click into an individual order to see more information including custom fields and transaction history for an order.
Other sections of User Details
Learn about other sections of User Details: