User Details
The User Details page shows events scored, and allows analysts to conduct efficient deep dive investigations to make quick, informed decisions. There are three pages to User Details – Overview, Network, and Activity.
Overview
The Overview page summarizes all the data points we have on a user identifier and surfaces machine learning insights in easy-to-understand cards.
Risk Summary
Risk Summary makes it easier for analysts to make quick and accurate Payment Protection decisions by highlighting the most important signals to focus on during manual review.
Risk Summary is displayed in four different categories – order, identity, device, and behavior – which are colored based on the riskiness of the signal groups within each. It is visible in both User Details and Queues within the Payment Protection context.
Within each category, are signal groups – roll-ups of similar, individual signals. Clicking an individual signal group reveals the individual signals within the group, as well as any connected user identifiers sharing the signal value.
As an example, in the screenshot below, “IP: known bad” is a signal group within the Devices category, where "Failed transactions per IP in the last day" and "Failed transactions per IP in the last hour" are individual signals within each.
Similar to category, risk level is indicated by color.
Risk Summary helps direct manual review, so analysts can jump to the most relevant cards to review.
Custom Attributes
Custom Attributes is a customizable card that lets you pick the most relevant signals for your business and create a “cheat sheet” to see everything you want to see in one place. Signals selected for Custom Attributes are always displayed in Saved Searches within Explore.
Any signal – including custom ones – can be added to the card, and reordered depending on your preference. A color indicating risk level is assigned to each card, and signal values found elsewhere in our global network are noted by a globe.
Order History
Order History summarizes all the orders a particular user identifier has placed. The table view provides a high level view so you can easily spot patterns in order amounts, payment methods, latest decision, and more. You can click into an individual order to see more information including custom fields and transaction history for an order.
Transactions
Transactions summarizes order details, transaction details, merchant details and more within the columns displayed. Additional details around payment method and transaction type expose the money movement patterns of a user identifier for businesses in fintech and related industries, where identifying alternative payments and crypto currency movement are key. With the expandable view, more transactions are shown in a single view with more context of an end-user’s transaction history.
When a specific transaction is clicked, the detail modal slides over to reveal detailed information about the transaction while keeping the context of which transaction is being reviewed. The modal also includes information about the merchant for review.
An administrator must enable the Transactions card for their account in the Display Settings for the card to appear in the Overview page of the Explore view. Selecting Fintech will display the Transactions card and selecting Ecommerce will display the Order History card.
Other sections of User Details
Learn about other sections of User Details: