Workflow Metrics is a category of Sift Insights. With Workflow Metrics, you can measure the effectiveness of your Workflows to improve automation — with visibility into how often Workflows run, their accuracy, and the impact of business logic on users.

Available reports:

• Workflow Metrics: Metrics on Workflow Decisions segmented by Workflow.
• Workflow Route Metrics: Metrics on Workflow Decisions segmented by Workflow and broken down by route.

Sample questions that can be answered using these reports:

• How is my business logic affecting users?
• Is my business logic balancing review load across queues?
• Are some of my workflows ineffective or irrelevant?