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Workflow Metrics

Workflow Metrics is a category of Sift InsightsWith Workflow Metrics, you can measure the effectiveness of your Workflows to improve automation — with visibility into how often Workflows run, their accuracy, and the impact of business logic on users.

Available reports:

  • Workflow Metrics: Metrics on Workflow Decisions segmented by Workflow.
  • Workflow Route Metrics: Metrics on Workflow Decisions segmented by Workflow and broken down by route.

Sample questions that can be answered using these reports:

  • How is my business logic affecting users?
  • Is my business logic balancing review load across queues?
  • Are some of my workflows ineffective or irrelevant?
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